Terms of Service
Welcome to Roopkali. These Terms of Service govern your use of our website, products, and services. By accessing our website or placing an order with us, you agree to these Terms of Service.
Please read them carefully before using our website.
1. General Terms
By using this website, you confirm that you are legally capable of entering into a binding agreement or that you are using the website with the permission of a parent or legal guardian where required.
You agree not to use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose.
We reserve the right to refuse service, cancel orders, or restrict access to our website where reasonably necessary.
2. Products and Services
We make reasonable efforts to display product descriptions, colors, images, sizes, materials, and other information as accurately as possible.
However, actual product colors may vary slightly due to screen settings, lighting, photography, or manufacturing variations.
Product availability, pricing, offers, and specifications may change without prior notice.
We reserve the right to limit the quantity of any product or discontinue any product at any time.
3. Pricing
All product prices displayed on our website are shown in the applicable currency.
Prices, discounts, promotional offers, and shipping charges may change from time to time.
The final amount payable will be displayed at checkout before you complete your purchase.
If a product is listed at an incorrect price because of a technical or administrative error, we reserve the right to cancel the affected order and issue an applicable refund.
4. Orders
Placing an order does not automatically guarantee acceptance.
We may cancel or refuse an order for reasons including:
- Product unavailability
- Incorrect pricing
- Payment failure
- Suspected fraud
- Incorrect customer information
- Delivery service limitations
- Technical errors
If we cancel a prepaid order, the applicable amount will be refunded through the original payment method or another permitted method.
5. Payments
Payments may be processed through third-party payment gateways.
By providing payment information, you confirm that you are authorized to use the selected payment method.
Roopkali is not responsible for delays or failures caused by banks, payment gateways, or other third-party payment providers.
6. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy.
Delivery dates are estimates and may vary because of courier delays, weather, public holidays, remote locations, or circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact information.
7. Returns, Refunds and Exchanges
Returns, refunds, replacements, and exchanges are subject to our applicable Return and Refund Policy.
Customers must follow the procedure and timelines described in that policy.
Products returned in a used, damaged, altered, washed, or otherwise ineligible condition may not qualify for a return or refund, subject to applicable law.
8. Order Cancellation
Customers should contact us as soon as possible if they wish to cancel an order.
Cancellation may not be possible after an order has been processed, packed, or dispatched.
If cancellation is accepted for a prepaid order, the refund will be processed according to our refund procedures.
9. Promotions and Discount Codes
Discount codes, promotional offers, and special prices may be subject to separate terms.
Unless specifically stated otherwise, promotional codes:
- Cannot be exchanged for cash
- May have an expiry date
- May be limited to selected products
- May not be combined with other offers
We reserve the right to modify or withdraw promotions where permitted.
10. Intellectual Property
All website content, including logos, graphics, product photographs, text, layouts, designs, and other materials belonging to Roopkali may be protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, publish, or commercially use our content without prior written permission.
11. User Conduct
You must not use our website to:
- Commit fraud or illegal activities
- Introduce viruses or malicious code
- Attempt unauthorized access to our systems
- Interfere with website security or functionality
- Collect customer information without authorization
- Submit false or misleading information
- Violate the rights of others
We may restrict access where these Terms are violated.
12. Third-Party Services
Our website may use or link to third-party services including payment providers, courier companies, analytics platforms, social media platforms, and Shopify.
We are not responsible for the content, privacy practices, availability, or independent actions of third-party websites and services.
Your use of third-party services may also be subject to their own terms and policies.
13. Accuracy of Information
We aim to keep website information accurate and current.
However, occasional typographical errors, pricing errors, outdated information, or technical inaccuracies may occur.
We reserve the right to correct errors and update information without prior notice.
14. Limitation of Liability
To the extent permitted by applicable law, Roopkali will not be liable for indirect, incidental, special, or consequential losses arising from the use or inability to use our website or services.
Nothing in these Terms excludes any rights or liabilities that cannot legally be excluded.
15. Force Majeure
We will not be responsible for failure or delay caused by circumstances reasonably beyond our control, including natural disasters, transportation disruptions, internet or system outages, government restrictions, strikes, or courier disruptions.
16. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
17. Changes to These Terms
We may update these Terms of Service from time to time.
Any revised Terms will be posted on this page with an updated “Last Updated” date.
Continued use of the website after changes are posted constitutes acceptance of the revised Terms, where permitted by applicable law.
18. Governing Law
These Terms are governed by the applicable laws of India.
Any disputes will be subject to the jurisdiction of the appropriate courts in India, subject to applicable consumer protection laws.