Thank you for shopping with Roopkali. We aim to process and deliver your orders safely and efficiently. Please review our Shipping Policy before placing an order.

Order Processing

Orders are processed after successful order confirmation and payment verification, where applicable.

Orders are generally prepared for dispatch within 1–3 business days. Orders placed on weekends, public holidays, or during high-demand periods may require additional processing time.

Once your order has been shipped, you may receive tracking information through email, SMS, WhatsApp, or another available communication method.

Delivery Time

Estimated delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances outside our control.

Most orders are typically delivered within 3–7 business days after dispatch.

Delivery to remote or certain serviceable areas may take longer.

Please note that delivery timelines are estimates and are not guaranteed.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your order.

From time to time, Roopkali may offer free shipping or promotional shipping offers on selected orders, products, or locations.

Order Tracking

Once your order has been dispatched, tracking details may be shared with you.

Please allow some time for the courier's tracking system to update after receiving the tracking information.

 

Correct Shipping Information

Customers are responsible for providing complete and accurate shipping information, including:

• Full name
• Complete delivery address
• Correct PIN/postal code
• Active phone number

Please review your shipping information carefully before placing your order.

We cannot guarantee that an address can be changed after an order has been dispatched.

Failed Delivery

A delivery attempt may fail if the customer is unavailable, the address is incorrect or incomplete, the phone number cannot be reached, or the customer refuses to accept the parcel.

The courier may make additional delivery attempts depending on its policies.

If an order is returned to us due to failed delivery, additional shipping charges may apply if the customer requests re-shipment.

Delayed Shipments

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur because of:

• Courier or logistics delays
• Weather conditions
• Public holidays
• High order volumes
• Remote delivery locations
• Government restrictions
• Natural disasters or other events beyond our control

Roopkali is not responsible for delays caused solely by third-party courier services or circumstances beyond our reasonable control.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible after delivery.

Please provide:

• Your order number
• Photos of the received product
• Photos of the packaging
• An unboxing video, where available
• A brief description of the issue

We will review the information and assist you according to our Return, Refund, or Replacement Policy.

Lost Packages

If the tracking information shows unusual delays or you believe your package may be lost, please contact us.

We will coordinate with the courier partner to investigate the shipment.

Any refund or replacement for a lost shipment will be subject to confirmation from the courier or logistics provider.

Changes or Cancellation Before Dispatch

If you need to change or cancel an order, please contact us as soon as possible.

We will try to accommodate your request if the order has not yet been processed or dispatched.

Once an order has been shipped, cancellation or address modification may no longer be possible.

 

Return Replacement Policy - Roopkali

At Roopkali, we are committed to providing you with high-quality women's clothing that meets your expectations. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward return and refund policy.

1. Eligibility for Replacement:
• No Returns or Refunds: We do not offer returns or refunds once products are sold and delivered.
• Sale Items: Items marked as ‘Sale’ are non-returnable.
• The products purchased on Roopkali.com can be exchanged within 5 days of delivery. Post this, exchange is not allowed.
  
  
• For Exchange, Contact Our Customer Support  (Mon to Sat 10 AM to 6 PM).
• Exchange Process is Approved Once.
• The item must be in its original condition, unworn, unwashed, and with all tags attached & Unboxing Video is Required for return.
2. Return Process:
• Contact our customer service team  (Mon-Sat 10:00AM To 6:00PM) to initiate a return request.
• Provide your order number and details about the item you wish to return.
• Also attached Unboxing video to our Mail Id.
• Our team will guide you on how to return the item, including any shipping instructions.
  
  
3. Return Shipping:
• Customers are responsible for the return shipping. You May Sent return parcel to Our Warehouse Address via Your Own Cost.
• We Have not Any Kind Of Reverse Pickup Service Now So Careful About It.
• If Reverse Pickup Done From Our Side Customer Want to Pay 250/- rs for Reverce Pickup.
• We recommend using a trackable shipping method to ensure the safe return of the item.
4. Exchanges:
• At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size or color, please initiate a return Process As per Above Return process.
• If You Want To exchange any product You Want To Send parcel to Our Warehouse Address Via Your Own Shipping Cost.
• The item must be in its original condition, unworn, unwashed, and with all tags attached & Unboxing Video is Required for return.
5. Exceptions:
• Certain items such as undergarments, swimwear (with hygiene seals removed), and personalized/customized products may not be eligible for return due to hygiene and customization reasons.
• Items purchased during promotional sales or clearance events may have different return conditions, which will be specified during the purchase.
6. Damaged or Defective Items:
• If you receive a damaged or defective item, please contact us immediately upon receipt for assistance. We will work to resolve the issue promptly.
7. Customer Satisfaction:
• Your satisfaction is important to us. If you have any concerns or need further assistance regarding returns, please reach out to our customer service team.

By shopping with Roopkali, you agree to abide by our return policy outlined above.

Thank you for choosing Roopkali for your women's clothing needs. We look forward to serving you again!

 

• All the legal cases will be the treated in only Gujarat jurisdiction court.